Customer Services Award – Level 2
£75.00 + VAT
No dates currently available
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role as well as face to face contact.
To complete this qualification learners should expect to undertake 6 guided learning hours.
These include understanding the principles of customer service:
- Understanding customers
- Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
- Principles of customer service
- Dealing with customer complaints
- Understand employer organisations
- Manage personal performance and development
Explore Our Most In-Demand Courses
Other courses you may be interested in
- Classroom Courses
Guarding – Level 2
£185.00 + VATThis accredited qualification is ideal for anyone wishing to work as a Security Guard.
- Health & Safety
Working at Height – level 2
£75.00 + VATThe course ensures delegates are aware of how to work safely at height.
- Classroom Courses
Health and Safety Awareness in the Workplace – Level 2
£75.00 + VATThis qualification is designed to provide learners with knowledge of the basic health and safety practices essential in the workplace.
- Classroom Courses
Award in the Principles and Practices of Fire Safety Awareness – Level 1 (Fire Marshall)
£35.00 + VATThe qualification is aimed at all staff, particularly new starters in any workplace, where a basic understanding of fire safety is required.
