Customer Services Award – Level 2
£75.00 + VAT
No dates currently available
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role as well as face to face contact.
To complete this qualification learners should expect to undertake 6 guided learning hours.
These include understanding the principles of customer service:
- Understanding customers
- Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
- Principles of customer service
- Dealing with customer complaints
- Understand employer organisations
- Manage personal performance and development
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