Customer Services Award – Level 2
£75.00 + VAT
No dates currently available
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role as well as face to face contact.
To complete this qualification learners should expect to undertake 6 guided learning hours.
These include understanding the principles of customer service:
- Understanding customers
- Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
- Principles of customer service
- Dealing with customer complaints
- Understand employer organisations
- Manage personal performance and development
Explore Our Most In-Demand Courses
Other courses you may be interested in
- Classroom Courses
FAA Award in Supervising First Aid for Mental Health – Level 3
£200.00 + VATThis course builds on the Level 2 Award in First Aid for Mental Health
- Classroom Courses
FAA Award in First Aid for Mental Health – Level 2
£95.00 + VATThis course is suitable for everyone but has been designed to help employers to provide a positive mental health culture within the workplace.
- Classroom Courses
Health and Safety Awareness in the Workplace – Level 2
£75.00 + VATThis qualification is designed to provide learners with knowledge of the basic health and safety practices essential in the workplace.
Classroom CoursesManual Handling – Level 2
£35.00 + VATThis qualification is aimed at learners who are starting or returning to work or who need specific training in manual handling.
